1. Capture
Website, WhatsApp, email and client portal requests are captured into one queue.
BizApp360 Support
Ask a question, log a ticket, or get help before launch.
Use the support form for tracked requests, or WhatsApp BizApp360 for quick questions. All live support workflows will route into the internal support dashboard.
How support will work
2. Prioritise
Requests are marked by priority, impact, account and package.
3. Assign
Support, sales, accounting or technical operations takes ownership.
4. Resolve
The ticket history becomes part of the client record and audit trail.